Privacy Policy
Last updated: March 15, 2026
1. Introduction
Kensington Gem ("we", "us", "our") operates the website kensingtongem.com. This Privacy Policy explains what information we collect through the Site, how we use it, and the choices you have. Kensington Gem is a physical venue, and this Site is intended for visitors aged 18 and over.
2. Information We Collect
We keep data collection to a minimum. The Site does not require an account and does not process payments.
- Enquiry and reservation details. If you send a reservation request or contact us, we receive the details you provide, such as your name, contact details, preferred date and party size.
- Technical data. Like most websites, our hosting provider may automatically log anonymised technical information such as browser type, device type, approximate region and pages visited, used only to keep the Site running and secure.
- Local storage. We store small flags in your browser (for example your age confirmation and cookie choice) so that we do not ask you again on every visit. This data never leaves your device.
3. What We Do Not Collect Online
The Site does not collect payment information or government identifiers, and does not build advertising profiles. We do not sell or rent personal information to third parties. Any identity checks required for entry are carried out in person at the venue.
4. How We Use Information
- To respond to enquiries and handle reservation requests;
- To operate, maintain and improve the website;
- To keep the Site safe and prevent abuse;
- To comply with legal obligations that apply to us.
5. Legal Basis
Where applicable law requires a legal basis for processing, we rely on our legitimate interest in operating the venue and its website, and on your consent where you contact us voluntarily. You may withdraw consent at any time by emailing info@kensingtongem.com.
6. Cookies and Similar Technologies
Details of the cookies and browser-storage entries we use, and how to control them, are described in our Cookie Policy.
7. Data Retention
Enquiry and reservation correspondence is kept only as long as needed to handle your request and for a reasonable period afterwards. Server logs are rotated automatically by our hosting provider. Local-storage flags remain on your device until you clear your browser data.
8. Sharing of Information
We share information only with service providers strictly necessary to operate the Site and manage bookings, and only to the extent necessary. We may disclose information if required to do so by law.
9. Age of Visitors
This Site and our gaming areas are intended for adults aged 18 and over. We do not knowingly collect information online from anyone under 18. If you believe a minor has provided us with personal information, contact us at info@kensingtongem.com and we will delete it.
10. Your Rights
Depending on where you live, you may have the right to access, correct or delete personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, email us at info@kensingtongem.com. We will respond within a reasonable timeframe.
11. Security
We take reasonable technical and organisational measures to protect information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of the Site after changes means you accept the updated policy.
13. Contact
Questions about this Privacy Policy can be sent to info@kensingtongem.com.